Repairs and Maintenance DLO Reviews for Social Housing

Solutions for Housing have carried out numerous DLO Service reviews and Value for Money reviews and we can add real value to your business.

See below for our DLO Service Review Model and Stores VFM Benchmarking model.


DLO and R&M Service Review Models

The Service Review Models for R&M services and  DLOs is an innovative, easy to use model, designed to assist Directors and Managers to conduct a complete self-assessment of their R&M or DLO function and to take control of their own service review work in a structured approach.

Updated for 2010/11 for the latest TSA standardsand recognising the new era of self-regulation and evidence based self assessment, this comprehensive model combines service reviews with benchmarking, allowing you to gain a complete understanding of how well your R&M service or DLO function is performing not only internally, but also with its peers and against excellent service standards.


Benefits to your organisation:

1. Ensures that you are TSA/ Audit Commission Inspection ready.
2. Enables you to focus attention on under-performing elements of the R&M Service or DLO.
3. All service information held in one
place, within a structured model, allowing you to take informed decisions.
4. Provides a complete view of cost, quality, performance and effectiveness.
5. Demonstrates where you are in comparison with your peers.
6. Assists with performance target setting going forwards.
7. Saves you money by targeting your resources at the right areas.

The models provide:

1. Full Value for Money assessment of your R&M function or DLO (VFM is a new TSA standard).
2. Full Best Value Review against the four 'C's.
3. Full self-assessment against KLOE 3.
4. Scored measure of each of the business areas within the R&M function or DLO, for you to understand where your strengths and weaknesses lie.
5. Indicative score of the likely star rating from an inspection.
6.Comprehensive service benchmarking.
7. Output against TSA standard and key information for your annual report to tenants.

To find out more and details of the special offers we have on this model, then email us at: and ask for an information pack on 'DLO Service Review Model' or 'R&M Service Review Model'.

DLO Stores VFM Benchmarking

New for 2010 is our new VFM comparison model for DLO stores functions.
If you want to find out:
  • how well your stores function is performing,
  • whether it provides good VFM compared to alternative forms of stores provision, and
  • where the improvement opportunities lie
then come and take part in our VFM comparison/benchmarking exercise. It's a very low cost solution that will give you much needed intelligent business information.
Email us for an information pack at: and ask for 'Stores VFM Benchmarking.


Other work that we provide in this area:

  • VFM comparison service for Gas Servicing & repairs
  • Operational, financial and VFM Review ‘Health check’.
  • Financial business planning for DLOs.
  • Financial budgeting by workstream for DLOs.
  • Growth plans for DLOs.
  • Cost Base review.
  • Procurement reviews.
  • Performance review.
  • Benchmarking.
  • Training on 'Taking the Waste out'.

Want to find out more? Email us at and we'll send you our full information pack.